Frequently asked questions

Viasat Internet is residential satellite internet service. We're dedicated to bringing reliable, high-speed connectivity to the hardest to reach people, places, 还有一些东西——包括那些没有有线电视公司的农村或偏远地区的家庭.

Viasat的互联网计划是基于位置的，在美国的许多地区都可以使用.S., even where DSL or cable don’t go. For more information on where Viasat Internet is available, search plans here.

In general, satellite internet is not an ideal solution for VPNs, online video games that require very low latency, and for people who want to replace their cable TV with full-time video streaming. However, Viasat Internet does work for families who want to stream video.

Your data usage is measured by the number of bytes transferred, or used, between your network and the Internet.

Common data measurements are Gigabytes (GB), Megabytes (MB), and Kilobytes (KB). 1 GB is roughly one billion bytes, or about one thousand Megabytes (MB).

 

1 GB = 1,024 MB of data

1 MB = 1,024 KB of data 

1 KB = 1,024 bytes of data

While Viasat Unleashed plans come with Unlimited Data, Viasat's Unlimited 12 service plans come with a set amount of monthly High-Speed Data and unlimited Standard Data.

• The set amount of High-Speed Data means you should experience downloads and uploads up to the advertised speed for your plan.

• 当你用完每月的高速数据流量后，无限标准数据就会生效. Standard Data may be slower than High-Speed Data when the network is congested. Even if the network is congested, you should still be able to do essential, everday activities such as web browsing, audio streaming, social media and email, without worrying about being cut off or having additional charges.

您的月度高速数据在您的月度账单日期的同一天重置. At that time, your High-Speed Data usage is reset to zero.

 

You can always buy more High-Speed Data before or after you've used your monthly High-Speed Data allotment. High-Speed Data can be purchased at any time during the month, but the additional purchase of High-Speed Data will only be available until the start of the new billing cycle. To help manage your data usage, 我们通过应用程序或网络提供各种工具，包括Viasat Shield和My Viasat.

Latency is the time it takes for data to travel from one point to another. In other words, 它是数据到达目的地的时间——或者你可以说是时间上的延迟. Low latency is good. High latency is can be frustrating.

 

造成网络延迟的因素有很多，延迟也因技术而异. In general, latency can be an issue with satellite internet service simply due to the distance the data needs to travel. The reason older versions of satellite internet service were slower has more to do with the older technology rather than with latency itself. 

 

Viasat incorporates groundbreaking web acceleration technology that dramatically speeds up page-load times, minimizing the effect of latency. So, in addition to the much higher speeds enabled by Viasat’s high-capacity satellite, you’ll experience a much faster, more responsive web browsing experience, too.

 

Although satellite latency is greater than cable or DSL latency, it’s not enough to make a big difference in most uses of the internet (exceptions can be certain video games and virtual private network (VPN) services). 

Viasat offers service speeds up to 150 Mbps, depending on where you live. Find available plans in your area here.

Viasat’s Unleashed service plans come with Unlimited Data. 如果您的数据使用量趋势超过我们网络上住宅用户的“典型使用量”, 在网络拥塞期间，您可能降低了优先级，从而导致速度变慢. 当前的典型使用量是指在任何30天内的使用量趋势不超过850 gb. The typical usage amount will vary based on network demands. 

 

Viasat's Unlimited 12 service plans include a set amount of High-Speed Data and unlimited Standard Data. Unlimited Standard Data kicks in after you've used up your monthly High-Speed Data and during this time, you may experience slower speeds if the network is congested, such as in the evening. When the network is not congested, your service speeds won't be affected, even if you have used all your High-Speed Data. You can always buy more High-Speed Data before or after you've reached your limit. High-Speed Data can be purchased at any time during the month, but your data counter resets on the first day of each new billing cycle and you will lose any unused additional purchases of High-Speed Data at such time.  

您可以在您所在地区找到有关Viasat互联网服务计划的更多信息 here.

Viasat is always actively engaged in new technologies that benefit our customers.

 

At this time, Viasat residential service requires a stationary, fixed satellite dish installed at your home. We do not currently offer broadband internet service for mobile vehicles, which includes RVs, boats, service vehicles, and more.

 

Should you have a question about maritime internet services, you can email sales@maritime.fdbbinbin.com or learn more here.

EasyCare is an extra level of stress-free priority support for your Viasat Internet service available at a low monthly price. Learn more about EasyCare here.

Office Hours is an optional service you can add to select Viasat Internet plans. Office Hours allows you to use popular business applications every day from 8 a.m. to 5 p.m. local time without using your plan's data. Times vary by location. Learn more here.

Viasat Shield和Shield Premium是提供给Viasat互联网客户的互联网安全服务. These services defend your home network against common online security threats. You can learn more here.

Here's a quick look at the differences between Viasat Shield and Shield Premium. Viasat Shield is included free with most Viasat Internet plans, while Shield Premium has a monthly fee of $8.99. 

 

Features	Shield	Shield Premium
Simple setup with easy-to-use app	✓	✓
View your connected devices and their usage	✓	✓
Protect against online threats	✓	✓
Pause and resume connected devices' internet access		✓
Anti-virus protection powered by Bitdefender		✓
Browsing protection		✓

Voice是一款功能丰富的家庭电话服务，可以与智能手机一起使用. Voice is optimized for use over Viasat Internet and Voice calls do not count against your Viasat Internet data allowance. Learn about Viasat Voice here.

Viasat Voice supports calling features including:

 

Voicemail: 从任何电话远程访问您的语音邮件，并将语音邮件信息转发到您的电子邮件.

Caller Identification (ID)

Call waiting: Accept a second incoming call by placing the in-progress call on hold.

Call forwarding: Forward all your calls to another phone number. 创建一个时间表，在特定的日子或一天中的特定时间转发所有电话.   

Call screening: Block calls from anonymous callers, 800 numbers, or specific phone numbers, or send them straight to voicemail.

Do not disturb: Automatically send all calls to voicemail. Create a schedule to automatically turn on Do Not Disturb on certain days or during specific times of day (for example, send all calls to voicemail during dinner).

Simultaneous ring: 除了家里的电话外，选择一个或多个你想要拨打的电话号码. The first phone to pick up will take the call. Create a schedule to simultaneously ring your additional phone numbers on certain days or during specific times of day.

Find me, follow me: 如果打到你家的电话无人接听，自动转到另一个电话号码. If the call still goes unanswered, send it to another phone number, and so on. Create a schedule so that Find Me Follow Me is only enabled on certain days or during specific times of day. 永远不要错过重要的电话，比如来自医生办公室或孩子学校的电话!

 

You can find more details here.

A Viasat-certified technician will discuss site requirements with you, such as a clear line of site to the southern sky and will help you choose the best location for the dish. Someone over the age of 18 must be present during installation.

 

使用Viasat互联网所需的主要设备是一个官方的Viasat卫星碟形天线, transceiver and bracket assembly, a Viasat internet modem, and the related cables and hardware. 该设备由Viasat提供，需要在合同结束时归还.

 

The Viasat satellite dish is about the same size as a satellite TV dish. Viasat Wi-Fi modems and gateways are about the size of a large book. Our new Viasat Wi-Fi modem and gateway also includes a built-in wireless router.

 

Learn more on our installation page.

No, Viasat customers cannot install their own equipment. Installation requires a trained technician to make sure that the dish is pointed at the satellite accurately and to verify that all connections are properly made.

The installation process is quick and easy. A certified professional technician will install the equipment and activate the Viasat Internet service at your chosen location. The technician must be able to access your property using a standard company vehicle to complete your installation. The satellite dish is about 30 in. wide x 28 in. high and can be easily mounted on your roof, on an outside wall of your home, or on a pole in the ground. A cable from the dish connects to the modem, which connects to your computer. Installations typically take 2-3 hours. A Viasat-certified technician will discuss site requirements with you, such as a clear line of site to the southern sky, and will help you choose the best location for the dish. Someone over the age of 18 must be present during installation. Learn more about the installation process on our installation page.

Yes, Viasat offers a warranty on equipment. 我们将在新建立的服务的前90天内更换任何有缺陷的设备.

You should know we take network security very seriously at Viasat, and we make every effort to ensure our network is secure. 我们网络上的个人用户在保持网络安全方面也发挥着重要作用, which means using firewalls, antivirus software, and strong passwords that are changed regularly. For example, a good reason for you to use antivirus software is that some viruses can send and receive data without your permission, which may use your data allowance.

 

Additionally, most Viasat Internet plans come with Viasat Shield, our easy-to-use and hassle-free network protection service that defends against common online security threats. Viasat Shield积极监控和阻止可疑活动，并防范网络攻击, so you can keep your private information private. Learn more here.

The Acceptable Use Policy outlines important requirements regarding permissible and prohibited uses of Viasat Internet service. Some of the prohibited uses have security implications. View the Acceptable Use Policy on our Legal documents page.

由于Viasat是一家无纸化公司，您将不会在邮政邮件中收到对账单. You’ll be able to view your monthly statement online when logged into My Viasat web or My Viasat mobile app. To log in, you’ll need your account number.

Viasat Unleashed service plans include a month-to-month service term, so you may cancel at any time without an early termination fee.

 

Viasat Unlimited service plans require a 24-month minimum service commitment. If you disconnect before the end of the minimum service term, you many be charged early termination fees.

 

The Connection 25 service plan requires a 12-month minimum service term commitment. If you disconnect before the end of the mimimum service term, you may be charged early termination fees. 

 

As an example for a service plan that requires a 24-month service term commitment: You may be charged an early termination fee of $15 for every month remaining on the contract. For example, if you were to cancel service after 10 months of your 24-month contract, you would pay $15 a month for the remaining 14 months of your agreement (14×15 = an early termination fee of $210).